May 17, 2020 skinmatters

COVID-19 Level 2 | What it means to us

Level 2 Trading Criteria 

For your appointment:

  • Clinic access – our doors remain locked & only those with appointments will be accompanied in
  • Any entry is by appointment only
  • Should you have any symptoms prior to your appointment:
    • Unwell  – sore throat, cough, fever, loss of smell, shortness of breath
    • Awaiting tests for Covid-19
    • Please do not come to your appointment
    • Notify us & see your GP
  • We will meet & greet you at your car
  • A pre-screening questionnaire & your temperature will be under taken
  • We will escort you into the clinic
  • We will run through a Covid-19 outline once in the clinic
  • There will be no persons in the reception waiting area only in clinical rooms with a practitioner
  • We are allowing adequate time between appointments to set-up, sanitise rooms & surfaces between clients, we will be mindful of times & not overlapping

We ask you please:

  • To follow with recommendations – washing your hands or sanitizing before you leave home or come into the clinic
  • Be patient with us as we traverse this together
  • Be mindful that we cannot congregate in reception
  • If you are uncertain about your appointment please do what is best for you, just call us & reschedule
  • If possible with the best intention, if you can use your bathroom prior to your appointment that would be appreciated, of course needs must & we understand if you “do get caught short”

What we can assure you is:

  • We will be following all guidelines to ensure the clinic is a safe environment:
    • Regular & appropriate hand washing & sanitising
    • Regular sanitizing of all surfaces – door handles, benches etc
    • Limiting numbers within the clinic
    • Practicing as required safe distancing
    • Screening of all clients & practitioners
    • Track & Trace Register of all who enter the building
    • Entry & Exit Only areas
    • Hand sanitizer is provided outside & inside the clinic
    • PPE – will be worn as recommended & specified under Government regulations

Our treatments:

  • I will wear a KN95 Mask
  • I will wear gloves for your treatment
  • There will be disposable linen on the bed
  • All surfaces, equipment & procedures will follow safe hygienic practice as always
  • Clinic safety:
    • Each practitioner will be screened on entry each day – following the outline for each client – questionnaire & temperature this is recorded in the Track & Trace Register
    • The clinic has been sprayed on Friday 15th with SafeShield a biostatic surface protectant – giving all surfaces advanced anti-microbial protection creating for us all the safest possible environment within the clinic
    • Daily cleaning of the whole clinic will take place
    • Sanitising all surfaces throughout the day
    • We have all undertaken and received certification in Basic Infection Control Procedures

Product Orders

Contactless click and collect until further notice:

  • Your order will be personally packed by Dianne
  • No other person will be involved in the packing from skinmatters
  • Place your order either via text or email
  • We will endeavour to have your product ready within 24-48 hours
  • Once it is ready for collection we will text you
  • Please ensure you collect that day – only you or 1 nominated person collecting
  • The collection box is outside reception
  • It will have your name on the bag & only 1 bag per box
  • Please only handle your named bag
  • An Invoice will be emailed to you, please advise us of your email address

Courier services:

  • We are more than happy to assist with couriering to our out of town clients
  • Please place your order via text or email
  • Due to high demand nationwide your package may take considerably longer than normal to get to you
  • We will advise once the parcel has been collected

Safe collection and handling:

  • Wash your hands at home before & after pick up
  • Keep in your car hand sanitizer & use immediately after collecting
  • When home – wash your hands
  • Unpack & dispose of your bags & product packaging into your bin
  • Wipe the product container down – warm soapy water or sanitiser
  • Wash your hands
  • Enjoy